Farmacia

Frequently Asked Questions:

1. How to place a prescription order:
   Call the main phone number at 718 460-2300 and ask to speak to your physician’s secretary.
2. How to obtain a refill:
   Call the department directly at 877-724-6718 and speak to any department representative.
3. How to access medications in case of an emergency or disaster:
   Call the main phone number at 718-460-2300. If no one answers the phone, listen to the messages for instructions. If there is no phone service call 911 for all emergencies. If it is not an emergency and you are out of medication bring your medication bottle(s) to a walk-in clinic or to another physician’s office.
4. How to check on a prescription status:
   Call the Oral Oncology Department directly at 877-724-6718 and speak to any of our representatives.
5. Information on prescription substitutions:
   Call the Oral Oncology Department directly at 877-724-6718 and ask to speak to one of our friendly pharmacists.
6. How to transfer a prescription to another pharmacy:
   Go to the new pharmacy with your prescription bottle and ask the pharmacy to have the prescription transferred to them. You may also call the main phone number at 718-460-2300 and ask to speak to your physician’s secretary.
7. How to obtain medications not available at the Oral Oncology Department:
   A staff member will e-prescribe the prescription to your local pharmacy. If there is a special requirement, a staff member will forward the prescription to the appropriate specialty pharmacy.
8. How to handle medication recalls:
   Call the pharmacy or Oral Oncology Department, which dispensed the recalled medication and ask for instructions.
9. How to dispose of medications:
   We are able to dispose of any of your medications. Please bring any portion of medication into our office and we can dispose of them safely. If you have any questions, please call the Oral Oncology Department at 1-718-312-3460 or 1-877-724-6718.
10. How to handle adverse reactions:
    In case of an emergency, call 911. If not an emergency, contact the Oral Oncology Department at 877-724-6718 or your physician’s office at 718-460-2300.
11. How to handle a missed delivery of medication:
    Please call the department directly at 877-724-6718 for further information. In case of medical emergencies, please call 911.
12. Information for inclement weather:
    Please call our main phone number at 718-460-2300 for any office closures.
13. How to report concerns or errors:
    Call the Oral Oncology Department directly at 877-724-6718 and ask to speak to a pharmacist. If the department is unavailable, call the main phone number at 718-460-2300. If unable to contact the Oral Oncology Department or physician and it is a medical emergency, call 911.
14. How to report any complaints/grievances:
    Call the Oral Oncology Department directly at 877-724-6718 and ask to speak to a pharmacist. You also may report a complaint to New York’s Professional Complaint Hotline at 1-800-442-8106 or conduct@nysed.gov or contact our accreditation agency, Accreditation Commission for Healthcare (ACHC) at 1-919-785-1214.